Payment and Refund Policy
Last updated: 30 October 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of courses and related digital resources offered through starlumx. The site provides an informative resource dedicated to audiovisual production excellence covering broadcast studio design camera control systems professional lighting arrangements sound engineering and streamlined workflows for television networks and live events. All transactions involve access to online course materials videos and supplementary documentation. This policy governs payments refunds and cancellations for these educational products and services available to customers in the United Kingdom and elsewhere.
Prices Currencies Taxes and Any Additional Charges
All prices are displayed in British Pounds Sterling GBP unless otherwise stated. Prices include value added tax VAT at the prevailing UK rate where applicable. Additional charges may arise for optional extras such as extended access periods or certification fees which are clearly indicated before purchase. Currency conversion fees imposed by your payment provider are your responsibility and are not included in the displayed price. starlumx reserves the right to adjust prices but changes do not affect orders already confirmed.
Accepted Payment Methods Payment Authorisation and Payment Security
We accept major credit and debit cards including Visa Mastercard and American Express along with other secure methods displayed at checkout. Payments are authorised through trusted third party processors to ensure security. All transactions use encryption and comply with Payment Card Industry Data Security Standards. Authorisation occurs immediately upon submission and funds are held until the order is confirmed. Suspected fraudulent activity may lead to order cancellation without prior notice.
Order Booking or Service Confirmation and When a Contract Is Formed
Upon successful payment you receive an order confirmation email containing details of the purchased course access instructions and a summary of terms. A binding contract forms when we send this confirmation. Access to digital materials is granted immediately after confirmation unless otherwise specified. You must review all details before completing payment as errors cannot be corrected after contract formation.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts Regulations 2013 you have a 14 day cooling off period from the date of contract formation to cancel without reason. For digital content cancellation rights end once you begin downloading or streaming the material. Services such as live workshops may have different rules detailed at purchase. To cancel within the period contact us promptly using the details below.
Refund Eligibility Exclusions and Non Refundable Items or Services
Refunds are available for cancellations within the cooling off period provided no substantial access to materials has occurred. Non refundable items include partially completed courses promotional bundles and any content downloaded or streamed. Refunds are not granted for changes of mind after the cooling off period or for failure to meet personal expectations. Subscriptions if offered renew automatically unless cancelled before the next billing cycle.
The Step by Step Procedure and Information Required to Request a Refund
To request a refund email [email protected] with your order number full name and reason for the request. Include any relevant transaction details. Requests must be made in writing within the applicable period. We acknowledge receipt within five working days and may request further information such as proof of purchase before proceeding.
Inspection Approval Rejection and Notification of the Refund Decision
Each request undergoes review to confirm eligibility based on the policy terms. We notify you of approval or rejection via email within ten working days. If rejected we explain the reasons clearly. Approved refunds proceed to processing while rejected cases may be appealed once with additional supporting evidence.
Refund Method Processing Time and When Funds Should Reach the Customer
Refunds return to the original payment method used. Processing takes up to fourteen days after approval though bank transfer times vary by provider. You receive confirmation once the refund issues. For credit card refunds the amount appears on your statement within one to two billing cycles.
Special Rules for Digital Content Subscriptions Services or Promotional Offers Where Relevant
Digital courses lose cancellation rights upon access. Subscriptions require notice before renewal to avoid charges. Promotional offers follow standard refund rules but discounted prices apply to any refund calculation. Live events or workshops may have separate non refundable deposits specified at booking.
Failed Payments Duplicate Charges Chargebacks and Suspected Fraud
Failed payments result in order suspension until resolved. Duplicate charges are investigated and refunded if confirmed. Chargebacks are treated as disputes and may lead to account restrictions. Suspected fraud triggers immediate cancellation and reporting to relevant authorities without refund.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy does not affect your statutory rights under the Consumer Rights Act 2015 UK GDPR Data Protection Act 2018 and Payment Services Regulations. You retain rights to goods and services of satisfactory quality and remedies for faults. Nothing in this policy excludes liability for negligence or fraud.
Contact Route Policy Changes and Last Updated Date
For queries contact starlumx via the form on our Contacts page or email [email protected]. We may update this policy and changes apply from the last updated date shown above. Continued use after updates constitutes acceptance. The address for written notices is Unit 53 Lidgate Crescent, Langthwaite Grange Industrial Estate, South Kirkby, Pontefract, West Yorkshire WF9 3NR and telephone enquiries use 01977 659880.