Privacy Policy

Last updated: 30 October 2026

Identity and role of the data controller

starlumx acts as the data controller for the purposes of this privacy policy. We are responsible for determining the purposes and means of processing personal data collected through our website, which provides informative resources on audiovisual production topics including broadcast studio design, camera control systems, professional lighting arrangements, sound engineering and related workflows.

Scope of the notice and the people it covers

This notice applies to all visitors to our website who are located in the United Kingdom. It covers any personal data we collect when you browse our pages, submit a contact form, or otherwise interact with our services. The policy explains how we handle data belonging to individuals in the UK in compliance with the UK GDPR and the Data Protection Act 2018.

Categories of personal data and sources

We collect personal data directly from you when you use the contact form or communicate with us. This may include your name, email address, phone number if provided, and any message content you submit. We also collect technical data such as IP address, browser type, device information and usage statistics through server logs and cookies. No data is obtained from third-party sources other than standard analytics tools that operate under our instructions.

Purpose-by-purpose explanation of processing and legal basis

We process data to respond to enquiries submitted via the contact form on the basis of legitimate interest in providing customer support. We use technical data to ensure website security and performance under the legal basis of legitimate interest. Where consent is given through the cookie banner we process data for analytics and preference storage under consent. Each purpose is limited to what is necessary and proportionate.

Whether providing data is required and consequences

Providing contact details through our form is entirely voluntary. If you choose not to supply information we will be unable to respond to your specific enquiry. Technical data is collected automatically but you can limit certain collection through browser settings or the cookie banner. Refusing required cookies may affect some site features but will not prevent access to core content.

Cookies and similar technologies

Our website uses cookies and similar technologies to maintain functionality, remember preferences and gather anonymous usage statistics. Full details of the cookies we deploy, their purposes and how to manage them are set out in our separate Cookie Policy which is accessible from the site-wide cookie banner and footer.

Processors, service providers and disclosures

We engage trusted service providers to host our website, manage email communications and provide essential IT support. These processors are contractually bound to process data only on our instructions and to maintain appropriate security. We may disclose data if required by law, regulation or court order, or to protect our legal rights in limited circumstances.

International transfers and safeguards

Some of our service providers may be located outside the United Kingdom. Where personal data is transferred internationally we rely on appropriate safeguards such as the UK International Data Transfer Agreement or approved standard contractual clauses together with supplementary measures to ensure an adequate level of protection.

Retention periods and criteria

Contact form data is retained for a maximum of two years after the last interaction to allow us to respond to follow-up queries and maintain records. Technical logs are kept for twelve months for security and diagnostic purposes. Cookie data is stored only for the duration specified in the cookie banner settings or until you clear your browser data.

Security and data-minimisation practices

We implement reasonable technical and organisational measures including encryption in transit, access controls and regular security reviews to protect personal data. We apply data minimisation by collecting only the information necessary for the stated purposes and by anonymising or deleting data when it is no longer required.

Data subject rights and how to exercise them

Under UK data protection law you have the right to access, rectify, erase, restrict processing, object to processing and request data portability. You may also request details of any automated processing. To exercise these rights please contact us using the details on our Contacts page or by writing to Unit 53 Lidgate Crescent, Langthwaite Grange Industrial Estate, South Kirkby, Pontefract, West Yorkshire WF9 3NR or emailing [email protected]. We will respond within one month.

Right to withdraw consent and object to marketing

Where processing is based on consent you may withdraw that consent at any time by adjusting your cookie preferences or contacting us. You have an absolute right to object to direct marketing and to any profiling undertaken for marketing purposes. We do not currently send marketing communications but if this changes we will provide an easy opt-out mechanism.

Right to complain to the supervisory authority

If you believe your data protection rights have been infringed you have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority. Contact details for the ICO are available on their website. We encourage you to contact us first so we can attempt to resolve any concerns.

Children and age restrictions

Our website and resources are intended for adults engaged in professional audiovisual production. We do not knowingly collect personal data from children under the age of 18. If we become aware that we have collected such data we will delete it promptly.

Automated decision-making and profiling

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects. Any analytics we perform are limited to aggregate usage statistics and do not involve individual profiling for decision-making purposes.

Policy changes and effective date

We may update this privacy policy from time to time to reflect changes in law, technology or our practices. The current version will always be posted on this page with the last-updated date clearly shown. Continued use of the website after changes constitutes acceptance of the revised policy.